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Selling

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How to Make Happy Customers

What is it that separates you from your competition? How do you earn your customers business? Other than the price... 

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The Big Picture of Selling

I remember competing at the University of Chicago in our conference championship track meet one dreary winter.... 

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First Impressions

Is your first impression anticipated, personal, and emphatically relevant? In today’s free market there are... 

Knowledge

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Does Your Customer Experience Have A Heartbeat?

Answer these simple questions and you can determine for the most part what kind of customer experience is being... 

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It’s No Big Deal

You may feel this way about things that are easy for you—it’s no big deal; anyone could do it. Be careful of... 

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Born Not Made

I see the frustration every day. It comes from people believing a myth. The myth is, “If I just keep working... 

Productivity

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When It’s Not Showtime

There was a telling comment made a few years ago by famed NBA basketball star, Allen Iverson. He revealed his perspective... 

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Does Perfect Planning Make Life Perfect?

It is really difficult to meet someone who has had a linear, planned out, perfect life, much less a predictable... 

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Bug Me

Your level of busyness can keep so many things off your radar that need to be on your mind. On the one hand, to... 

Books

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Cutting Through Complexity

Want to have an edge in business? Learn to cut through complexity. We live in an era of work that is invigorating. We have more information on... 

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Life Is Short!

I was saddened today to hear of the death of rock climbing legend, Todd Skinner who was killed on October 23, 2006. I did not know Todd personally... 

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Authentic Connecting

You’ve seen these schmooze artists I’m sure. They are the ones that have a business card in hand ready to hand them out to anyone... 

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