Modern Day Settlers

settlersMy kids are learning about courage, resourcefulness and taking risk. Our goal as parents is to raise leaders who pursue the passion of their hearts. We are a family of voracious readers. It has been fun talking about Laura Ingalls Wilder’s Little House On The Prairie series. They get to hear the account of a family on the American frontier who are not guaranteed anything but the freedom to make their own life.

There is part of the book On the Banks of Plum Creek which had us on an emotional roller coaster. Pa has a goal in mind. He is doing what every caring father does – thinking about providing for his family. In the beginning of the story, they live in a dugout in the side of a hill, but he wants to build a home for his family alongside a creek in Minnesota.

Pa starts to think through how to get to his goal. He barters in town for wood and takes risk to go after what he wants. He decides to plant a field full of wheat. From the harvest, he will pay his debts. So he takes loans against his field and crops. He completes his new home complete with oven and luxury glass windows. [Read more...]

Selling By Systems Not By Sweat

sellilngbysystemsThere is a story of a mountain village which experienced an unforgiving drought. The condition was deteriorating to the point that a village elders’ meeting was held. They decided to hire two men to solve the problem of bringing water to the village from the valley below where a well existed.

The first man got two large buckets and started going back and forth from the village to the well below. He sold the water at a handsome price. He brought his sons on board to the venture and made as many trips as possible to sell his water. [Read more...]

Leaders Decide

“There are really only two ways to approach life, as a victim or as a gallant fighter, and you must decide if you want to act or react, deal your own cards or play with a stacked deck. And if you don’t decide which way to play with life, it always plays with you. ” – Merle Shain

How good are you at making decisions? Do you still have the bad habits of a ninth grader? You might recall that typical conversation. Your friends are in a circle. Someone asks, “So what do you want to do?” Blankly staring and compliant, everyone bleats, “I dunno. Whatever.”

Finally, someone asserts themselves. You know, the same person that always does – the leader, “Let’s go see the late show.” Everyone else follows along.

Have the dynamics changed that much since then? Not really. The victims and the fighters have pretty much separated themselves. The latter are your leaders. They tell the others what to think, decide and act on. If you don’t believe me, go to a crowded lunch spot and listen to the conversations. The victims can be overheard complaining and moaning. The winners are talking direction, strategy and answers. They already decided to win. The rest have not decided. They are acting normally.

There is one thing that leaders do which everyone else does not. They decide. Small or big, they make decisions. They know how to make a $500 decision and they know how to make a $50,000 decision. The follower would not dare. They might fail. Far be it that they should.

The masses wander in life. Here are the actions which follow most people’s decision-making process:

1. They don’t respond.
2. They don’t engage.
3. They wait for a crisis.
4. They justify.

Making decisions is crucial to business. You may be calling on an account and you hear, “Maybe.” Treat it as a “No.” This is a person who can’t decide. Note what Jim Riley says,

“A maybe tempts you to sit around and hope for a yes. I treat a maybe as a no. Waiting stalls the process, makes you anxious, and takes the wind out of your sails. I say give her a few days to decide, then call her. If she says no, move on. If she isn’t available or won’t take your call, move on. You are looking for a person who wants to take action. A maybe person will never get you where you want to go.”

I run into “Maybe” people ten times more than a person who wants to take action. Fundamentally, it comes down to a person’s inability to lead themselves. They do not know how to make decisions. Often you will find they major on the minors or minor on the majors. Beware. You are talking to the wrong people.

Doing business requires people to move forward with other people in some fashion. It requires a decision.

Life happens because of leadership. Look for those types of people to do business with and the ball will move forward in your business. In your own leadership, practice making decisions. Be a person who learns the art and pacing of making decisions, but no matter what, always decide. You will never have all the information. If you did, it is too late.

Truly, the person who knows how to decide is merely a person who believes in himself. If you find yourself faltering at making decisions, especially around money, then it is likely that your belief system is fractured. You do not believe in yourself. Either fix it, or let someone much more capable than you make the decisions. You are not capable. Stay out of the way of progress. If you need other people’s buy-in, then make the decision to lead and get the buy-in. Then come back and make the decision.

It is difficult to expect what you do not possess. Thus, it is extremely important to be a leader and decision-maker in everything you do in order to solicit decisions from others. I have found that how people handle the small things in life dictate how they respond to the big things. If you cannot manage your inbox, then larger decisions become overwhelming. Get the small things right and you will be building the habits and mindset to handle the larger things.

Leadership is decision-making. Not only making a decision but owning the results good or bad is required. It starts with one fundamental decision. It starts with your decision to lead your life or have others do it for you. Stop and make that decision today. Be the person who makes the call and watch your life open up with clarity, purpose and opportunity.

Does Your Customer Experience Have A Heartbeat?

heartbeatAnswer these simple questions and you can determine for the most part what kind of customer experience is being delivered:

Does Your Customer Experience Have A Heartbeat?

heartAnswer these simple questions and you can determine for the most part what kind of customer experience is being delivered: [Read more...]

Leaders Decide

decide

“There are really only two ways to approach life, as a victim or as a gallant fighter, and you must decide if you want to act or react, deal your own cards or play with a stacked deck. And if you don’t decide which way to play with life, it always plays with you. ” – Merle Shain

How good are you at making decisions? Do you still have the bad habits of a ninth grader? You might recall that typical conversation. Your friends are in a circle. Someone asks, “So what do you want to do?” Blankly staring and compliant, everyone bleats, “I dunno. Whatever.”

Finally, someone asserts themselves. You know, the same person that always does – the leader, “Let’s go see the late show.” Everyone else follows along. [Read more...]

When It's Not Showtime

showtimeThere was a telling comment made a few years ago by famed NBA basketball star, Allen Iverson. He revealed his perspective about practice, “We’re talking about practice man, we’re not even talking about the game, when it actually matters, we’re talking about practice.”

At that time, Iverson was the MVP of the National Basketball Association. He erred with his comments. He did not see the connection between excellence developed through repetition and showtime. [Read more...]

When Business Gets Fun

I love making deals happen. It is extremely invigorating for me. In my experience, I have made some great deals, and I have made some poor ones. At the end of the day, business is about agreements. Whether you are an employee or an owner, you are constantly making agreements.

The times when business becomes painful are because I ignore my gut. I have a propensity to see the possibilities in people, and this can be a fault if I am not careful. No vision of my own will ever be able to help a person want something for themselves. So, I try and stay informed from my gut. It’s usually right. Can I see a person for what they are rather than what they could be? It’s important to stay disciplined. [Read more...]