My kids are learning about courage, resourcefulness and taking risk. Our goal as parents is to raise leaders who pursue the passion of their hearts. We are a family of voracious readers. It has been fun talking about Laura Ingalls Wilder’s Little House On The Prairie series. They get to hear the account of a family on the American frontier who are not guaranteed anything but the freedom to make their own life.
There is part of the book On the Banks of Plum Creek which had us on an emotional roller coaster. Pa has a goal in mind. He is doing what every caring father does – thinking about providing for his family. In the beginning of the story, they live in a dugout in the side of a hill, but he wants to build a home for his family alongside a creek in Minnesota.
Pa starts to think through how to get to his goal. He barters in town for wood and takes risk to go after what he wants. He decides to plant a field full of wheat. From the harvest, he will pay his debts. So he takes loans against his field and crops. He completes his new home complete with oven and luxury glass windows. [Read more...]
There is a story of a mountain village which experienced an unforgiving drought. The condition was deteriorating to the point that a village elders’ meeting was held. They decided to hire two men to solve the problem of bringing water to the village from the valley below where a well existed.
Answer these simple questions and you can determine for the most part what kind of customer experience is being delivered:
Answer these simple questions and you can determine for the most part what kind of customer experience is being delivered: 
There was a telling comment made a few years ago by famed NBA basketball star, Allen Iverson. He revealed his perspective about practice, “We’re talking about practice man, we’re not even talking about the game, when it actually matters, we’re talking about practice.”
I love making deals happen. It is extremely invigorating for me. In my experience, I have made some great deals, and I have made some poor ones. At the end of the day, business is about agreements. Whether you are an employee or an owner, you are constantly making agreements.